How can I update a patient’s name or other clinic-provided details after the sample is submitted?

How can I update a patient’s name or other clinic-provided details after the sample is submitted?

If you identified a typo or other issue that requires updating when reviewing the information submitted for the sample, contact the PetDx Customer Support team via email at help@petdx.com, phone 833-464-7297, or submit a ticket with your request at our website support.petdx.com and we will be happy to assist you.


    • Related Articles

    • My patient’s sample failed. How do I resolve the failure status in my account?

      When a sample fails to produce a result, all members of the clinic who are registered with PetDx will receive an email alert pertaining to this failure. You will also be able to see a ‘Sample Failed’ status for that entry in the Veterinary Portal. ...
    • Our clinic email has changed. Can our PetDx Veterinary Portal account be updated?

      Within your PetDx Veterinary Portal account, you will be able to edit your name, a phone number, and password under the User tab. However, you cannot update the email associated with the clinic’s administrator’s account because it is a key element ...
    • How do I view a patient’s test result?

      Once a patient’s OncoK9 test result becomes available, all members of the clinic who are registered with PetDx will receive an email if they signed up for the Portal alerts. The report for a patient is attached to the email, but is also available ...
    • What type of results are provided?

      OncoK9 looks for cancer-associated genomic alterations in a sample. If these are found, a Cancer Signal Detected report is issued. Samples in which no cancer-associated genomic alterations are identified are reported as Cancer Signal Not Detected. ...
    • Does OncoK9 detect the type of cancer a patient has?

      OncoK9 looks for cancer-associated genomic alterations in a sample. If these are found, a Cancer Signal Detected report is issued. Samples in which no cancer-associated genomic alterations are identified are reported as Cancer Signal Not Detected. ...