My patient is fractious and requires sedation. Will sedation impact the sample?
Sedatives and/or anesthetics are not expected to impact the OncoK9 test.
If the pet is scheduled to have surgery and samples are to be collected in the peri-operative time period, it is acceptable to collect samples after the pet is intubated and anesthetized but BEFORE any surgical incision has been made, as this may release large amounts of cell-free DNA into circulation, which could impair the test’s performance.
When will my patient’s test results be ready? What is the turnaround time for test results?
While we are always optimizing the laboratory process, our current turnaround time is 14-21 calendar days from the day the sample is received at the laboratory to the time a test report is issued. Occasionally, the laboratory may determine that a ...
My patient’s sample failed. How do I resolve the failure status in my account?
When a sample fails to produce a result, all members of the clinic who are registered with PetDx will receive an email alert pertaining to this failure. You will also be able to see a ‘Sample Failed’ status for that entry in the Veterinary Portal. ...
How can I update a patient’s name or other clinic-provided details after the sample is submitted?
If you identified a typo or other issue that requires updating when reviewing the information submitted for the sample, contact the PetDx Customer Support team via email at firstname.lastname@example.org, phone 833-464-7297, or submit a ticket with your request at ...
We attempted to draw a sample for a patient but were only able to obtain one tube. What should we do?
Occasionally, a pet’s temperament, health status, or other circumstances create a situation where obtaining two complete tubes at one time may prove difficult. If you have attempted to draw a sample and only have one complete blood tube, please: ...
Does OncoK9 detect the type of cancer a patient has?
OncoK9 looks for cancer-associated genomic alterations in a sample. If these are found, a Cancer Signal Detected report is issued. Samples in which no cancer-associated genomic alterations are identified are reported as Cancer Signal Not Detected. ...