Our OncoK9 order arrived damaged. Can we get a replacement?

Our OncoK9 order arrived damaged. Can we get a replacement?

Depending on the damage, it’s possible that the individual OncoK9 kits within the shipping box can still be used. Please reach out to your PetDx Customer Success Manager, or contact a member of our support team at: help@petdx.com or call 833-464-7297


You can also visit our Support Portal and submit a ticket with the details so we can help you determine if the kits you received need to be replaced or if they can be used at: support.petdx.com