We have OncoK9 kits that contain expired components. Can we get a replacement?
Yes, if the kits were ordered directly from PetDx, we can send replacement kits. Please do not use any expired components. Please reach out to a member of our support team at email@example.com, or call 833-464-7297, or visit our website at support.petdx.com to submit a ticket with the details. We will send you replacement kits, and determine if the kits you have on hand need to be shipped back to us.
If you utilize OncoK9 through one of our diagnostic distribution partners (Antech or IDEXX), please reach out to their support team for supplies.
Our OncoK9 order arrived damaged. Can we get a replacement?
Depending on the damage, it’s possible that the individual OncoK9 kits within the shipping box can still be used. Please contact a member of our support team at firstname.lastname@example.org, or call 833-464-7297, or visit our website at support.petdx.com and ...
Our OncoK9 order is missing some items. Can we get a replacement?
We apologize for the inconvenience, and want to ensure that your OncoK9 order is complete and correct. If your order was placed directly through PetDx, please contact a member of our support team at email@example.com, or call 833-464-7297, or visit our ...
Can we get more spare blood tubes?
If PetDx directly supplied your OncoK9 kits, we’d be happy to supply additional kits if needed. We do not supply tubes alone as the blood tubes are coded to match the kit that they arrive in. If you are in need of replacement or additional kits, ...
Do the OncoK9 kits expire?
Specialized blood tubes are required to stabilize samples used to run OncoK9, and these tubes are supplied along with blood collection materials in a kit. The blood collection tubes and needles included in the kits do expire. The tube expiration date ...
We need more OncoK9 kits. How do we order them?
If you have a direct PetDx account, OncoK9 kits can be ordered by contacting a member of our Customer Support team at firstname.lastname@example.org or 833-464-7297. You can also visit our Support Portal and submit a ticket requesting additional materials at ...