What are the different sample statuses and what do they mean?

What are the different sample statuses and what do they mean?

There are multiple designations that reflect a sample’s testing status. Below, you can find a brief explanation for each status:

  • Form Incomplete: This test submission form has not yet been submitted. Please complete the form and submit it, or delete it if it is no longer relevant.

  • Awaiting Sample: A test submission form was completed and submitted but the sample has not yet arrived at our laboratory. Please refer to your shipping carrier for tracking or delivery updates.

  • Sample Received: Our laboratory has received this patient’s sample and is now preparing to begin processing.

  • Processing Sample: We are currently processing this patient’s OncoK9 test.

  • Report Available: This patient’s OncoK9 Test Report is now ready to view. There is an option to print it upon viewing. You can also opt to download the file or save it locally from your browser or PDF viewer. 

  • Sample Failed: There has been an issue with this patient’s sample and our laboratory team is unable to process it. You will receive a failure notification email which will explain why the sample failed and how to resolve the failure.

  • Failure Resolved: A member of your hospital team has resolved the sample failure and submitted a redraw for this patient. You may view the updated test form submission on the Vet Portal.

More information can be found on our resources page under the article Ordering an OncoK9 Test.

If you have questions or concerns regarding a sample status, please contact us via email at help@petdx.com, or give us a call at 833-464-7292, or visit our website at support.petdx.com to submit a ticket with your request.